When your Business Setup Account is created, your Master Key will be shown only once: at signup. This key will allow you to perform the most secure actions for all accounts created within your Business Account.
What does it do?
The Master Key can be used in order to perform the following actions:
- Perform password resets for Accounts within your Business Account.
- Recover PGP keys of all accounts within your Business Account.
- Recover a Business Setup Account from the account recovery page (www.startmail.com/recovery)
What is the Master Key’s format?
The format of the Master Key is 15 Diceware words ranging from 1 character to 6 characters, separated by a dash. Example: silky-eagle-coot-janos-bayed-assai-wold-rev-ski-level-shrew-vice-bess-tone-allow
What if the Master Key is lost?
If the Master Key is lost, there is nothing StartMail support can do to recover it. Without the Master Key, it is no longer possible to reset the passwords or recover the PGP keys of accounts within your Business Account.
If the Master Key is permanently lost, the only solution is to start over and create a new Business Account. If there are still active accounts in the Business Account that needs to be replaced, it will not be possible to validate the domain again. It is therefore required to first delete all accounts within your previous Business Account, before registering a new Business Account.