This page explains the business account terms that our interface uses.
A Setup Account is the initial account from which your domain setup needs to take place. When signing up for a StartMail Business Account, a Setup Account is immediately created. Upon creation of your Business Account, you will be directed to your Setup Account. It is by default an Admin Account. A Setup Account can be used by the business administrator to set up your business domain, purchase Seats, create Staff Accounts, and manage your Business Account.
A Setup Account has 1 GB of storage and can only send out email to firstname.lastname@example.org. Email can be received on your Setup Account as normal. With a Setup Account, it is not possible to create IMAP connections.
Setup Accounts are valid for 90 days after creation. When Business Seats are added, they are active until the last Business Seat expires. If a Staff Account is created, the Setup Account is active until the Staff Account is permanently deleted. This happens 6 months after the Staff Account expires.
Potentially, we will need to get in touch with the administrator of your Business Subscription. We therefore recommend configuring an email alert to another email address in order to be notified of incoming messages.
A Business Seat or Seat in short, is a space that can be used to activate a Staff Account. When setting up your Business Account, you will need to purchase one Seat for each Staff Account you would like to have active concurrently. A Seat will be valid for one year starting from the moment of purchase, and it can be renewed each year.
After purchasing the number of Seats that you need, you can use them to create Staff Accounts. Once a Seat has been used to create a Staff Account, it can be freed up again by deleting a Staff Account. The Seat will then immediately be available again.
A Staff Account is an email account of your own domain. Seats are needed to activate Staff Accounts.
DKIM, which stands for DomainKeys Identified Mail, is a method of email authentication. Through DKIM, the receiving mail exchangers are able to detect so-called email spoofing, a technique often used by spammers and phishers to forge an email address.
DKIM allows receiving mail exchangers to check if incoming mail from a domain is authorized by that domain’s administrators through cryptographic signatures. When an email is sent, DKIM adds a so called DKIM signature to the header of the email. When the email is received, the receiving mail exchanger retrieves the public key published within the DNS records of that domain, which is then used to check if the signature is correct.
If the signature is invalid, DKIM will not block the message. The exact implementation differs from mail handler to mail handler, but many will mark the signature as invalid and pass this information on to their spam filter. This in turn will make it more likely that the message will end up in the spam folder or even not be received at all.
However, DKIM is not necessarily a spam recognition aid. It is most useful for checking emails from reputable domains like banks, insurance companies and software services. If their message’s DKIM signature is not valid, by default, do not trust that email.
SPF, which stands for Sender Policy Framework, is an email validation mechanism designed to detect so-called email spoofing, a technique often used by spammers and phishers to forge a sender email address.
SPF allows the administrator of a domain to specify which hosts are authorized to send emails from that domain. Each domain has a list of authorized hosts published within the Domain Name System (DNS) records in the form of a TXT record. Through SPF, the receiving mail exchangers are able to check if an incoming mail from a domain comes from a host authorized by that domain’s administrators.
If a specific message comes from an unauthorized host, the receiving mail server may reject the message as spam. The exact measure you want the receiving mail server to take can be set in your DNS records.