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How to set up your StartMail account on an iPhone, iPad, or iPod Touch
Last modified on 30 October 2017 06:41 PM

Below you will find 10 steps which will help you setup your StartMail account on your iPhone, iPad, or iPod touch. For instructions on setting up your StartMail account on an Android phone, please click here

  1.  Log in to https://startmail.com  account using a Web browser. Then click Settings from the top right corner of the page.



  2. In Settings, click on Mobile/IMAP



  3. The IMAP settings page will appear. Make sure Enable IMAP access is checked, and then click on Add device in the Devices section.



  4. Enter a name for your IMAP client (e.g., "Mac Mail"), and then enter your account password (this is the password you use to sign in to your StartMail account). Click Add Device.



  5. IMAP configuration details for your new device will be shown in the "Add device password" popup.
    Note that the information contained in your "Add device password" popup will differ from what is shown here.



  6. Next, please take your iPhone, iPad, or iPod Touch, and go to Settings > Accounts & Passwords > Add Account > Other



  7. Tap Add Mail Account.



  8. Enter the information below:

    - Name: your first and or last name
    - Email: your StartMail email address
    - Password: the password shown in the "Add device password" popup. 
    - Description: enter your StartMail email address again

    Tap Next when you are finished.



  9. Make sure IMAP is selected at the top, then enter the information below

    - Name: your first and or last name
    - Email: your StartMail email address
    - Description: your StartMail email address

    Incoming Mail Server
    - Host name: this is the "Server hostname" under "IMAP configuration" in the first box of the "Add device password" popup.
    - Username: your StartMail emailaddress.
    - Password: the device-specific password generated in the "Add device password" popup, not the password you use to log in to StartMail on the Web. (This password may already be filled out).

    Outgoing Mail Server
    - Host name: this is the "Server hostname" under "SMTP configuration" in the second box of the "Add device password" popup.
    - Username: your StartMail emailaddress
    - Password: the device-specific password generated in the "Add device password" popup, not the password you use to log in to StartMail on the Web. (This password may already be filled out).

    Tap Next when you are finished. It may take a few seconds for the next page to become available.

     

  10. Make sure the "Mail" app remains enabled. (StartMail does not use the "Notes" app). Click Save.



  11. You are now able to send and read regular emails with your StartMail IMAP account on your iOS device. To be able to send and read encrypted emails, please follow the instuctions in this Support Center article.

NOTES:
- If you have been unsuccessful, take a moment to recheck all the information you entered, especially information found in the "
Add device password" popup that was generated when you first enabled IMAP access.
- Follow this link for some common troubleshooting tips for setting up StartMail with your email client.

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