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How to set up your StartMail account in Microsoft Outlook 2010
Last modified on 07 June 2018 08:04 AM


Before you can add your StartMail account to your email client, you first must enable IMAP access in the StartMail settings.

Follow this link to enable IMAP access in StartMail before returning to the steps below.


These are the instructions for adding StartMail to Microsoft Outlook 2010. Click here for Microsoft Outlook 2013, or for Microsoft Outlook 2016.


To add StartMail as an IMAP account in Microsoft Outlook 2010, follow these steps:

1.  Click File in Outlook and from Account Information, click Add Account.


2. Select the Manually configure server settings or additional server types radio button, and then click Next.


3. Select the Internet E-mail radio button, and then click Next.


4. Enter or copy and paste the following details from the "Add device popup" you generated before you began these steps:

User Information

  • Name (How you want to appear to your recipients)
  • Email (StartMail address, e.g.,

Server Information

  • Account Type: IMAP
  • Incoming mail server and outgoing mail server: The incoming and outgoing Server hostnames from the "Add device password" popup you generated before you began these steps.

Logon Information 

  • User Name: Your full StartMail address
  • Password: The password from the "Add device password"  you generated before you began these steps

5. Select More Settings ...

and on the Outgoing Server tab. Then:

  • Select the "My outgoing server (SMTP) requires authentication" box.
  • Select the Log on using radio button 
  • User Name: Your full StartMail address
  • Password: The password you from the "Add device password" popupyou generated before you began these steps


6.  Select the Advanced tab and enter the following details: 

  • Select SSL from the selection list in the Incoming server (IMAP) field, then enter "993" in the Incoming server (IMAP) field
  • Select TLS from the selection list in the Outgoing server (SMTP) field, then enter "587" in the Incoming server (IMAP) field, and then click OK.


7. Click Next to test your account settings.


If you receive a Congratulations! message, close Close to continue and then click Finish.



- If you have been unsuccessful, take a moment to recheck all the information you entered, especially information found in the "Add device password" popup that was generated when you first enabled IMAP access.
Follow this link for some common troubleshooting tips for setting up StartMail with your email client.
- Previously, users with IMAP connections had a two letter prefix in the "Server hostname" fields. While those configurations will work, the two-letter prefix is no longer needed.

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