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How to set up your StartMail account in Microsoft Outlook 2013
Last modified on 07 June 2018 08:06 AM


Before you can add your StartMail account to your email client, you first must enable IMAP access in the StartMail settings.

Follow this link to enable IMAP access in StartMail before returning to the steps below.


These are instructions for adding StartMail to Microsoft Outlook 2010. Click here for instructions for Microsoft Outlook 2010, or for Microsoft Outlook 2016.


1. If you are shown a "Welcome to Outlook 2013" screen, click Next.


Go to the File menu and click "Add Account."



2. Choose "Yes" and click Next.



3. Select "Manual setup or additional server types" and click Next.


4. Select "POP or IMAP" and click Next.


5. Provide the following:

Please use the information from the "Add device password" popop, which you have generated when adding IMAP to your StartMail account. If you do not have IMAP set op yet, please follow the instructions given here

User Information

  • Your name: how you wil appear to your recipients
  • Email address: your StartMail email address

Server Information (your servers will differ from the screenshot - consult the Add device popup)

  • IMAP
  • Incoming server ("Server hostname" from the IMAP box in the "Add device password" popup)
  • Outgoing mail server (SMTP) ("Server hostname" from the SMTP box in the "Add device password" popup)

Logon Information

  • Username: your full StartMail address, including ""
  • Password (the "Add device password", not your account password you use to log in to StartMail on the Web)

Select "Require logon using Secure Password Authentication (SPA)"

Click More Settings.


6. In the Outgoing Server tab, select "My outgoing (SMTP) requires authentication" and below, select "Use the same settings as my incoming mail server."


7. Under the Advanced tab, enter the following information:

  • Incoming server (IMAP): 993 with encrypted connection type SSL
  • Outgoing server (SMTP): 587 with encrypted connection type TLS

Click OK.


You will now return to the Add Account screen. Click Next.


8. Outlook will now test our account. Once Outlook has confirmed your settings, click Close.


9. On the "You're all set!" screen, click Finish.


- If you have been unsuccessful, take a moment to recheck all the information you entered, especially information found in the "Add device password" popup that was generated when you first enabled IMAP access.
- Follow this link for some common troubleshooting tips for setting up StartMail with your email client.
- Previously, users with IMAP connections had a two letter prefix in the "Server hostname" fields. While those configurations will work, the two-letter prefix is no longer needed.

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