DNS record setup for StartMail
Last modified on 17 May 2016 06:00 PM
You need to update the Domain Name Service (DNS) records of your domain in order to use StartMail. You have to configure this in the management console of your domain host, not in the StartMail Business menu.
Every domain host can use a slightly varying way to manage DNS records, so we can only provide general information about how to set it up. Ask for assistance at your host if you do not know how to manage your DNS settings.
To receive and send mail using StartMail you'll have to add or replace three additional records.
Some DNS services provide special Record Types for SPF and DKIM. As those are not recognised by all servers, those should not be used.
Setting up the DNS Records
If you are setting up a subdomain, please consult [subdomain setup page]
a. Log in to your domain management panel from your host.
b. Locate the DNS settings page
c. Update all the MX records to match the following list, delete or create new entries as needed:
d. If there are any SPF records (type SPF or type TXT starting with v=spf1) remove them. Once done, add a TXT record with these values:
Do NOT use an SPF record, which is no longer used. It has to be a TXT record.
e. If there is a DKIM record (one having _domainkey in its name), remove it. Once done, add a CNAME record with these values:
f. Save your changes
g. Go to your Business menu, submenu Domains, verify [yourdomain] and click on “Check DNS records”.
If you have configured all your settings correctly, they will turn green. If we found any incorrect information we display why the settings are incorrect and what we’ve found in the DNS records.
If you have changed your settings at your host, but StartMail does not recognize the latest change, this could well have to do with the response time of your domain host. Please contact email@example.com if this problem persists.
It might take up to 72 hours for all these changes to propagate across to all mail servers across the Internet. In the meantime emails could be bounced back to the sender or mail may be delivered to your old email provider. Usually the downtime is much shorter.
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