Setup Guide for Business Accounts
Last modified on 01 August 2017 02:46 AM
A number of steps have to be taken to be able to receive emails of your domain on StartMail. Please stick to the procedure provided in this document.
1. Register a Setup Account.
2. Validate your domain.
Before you can use StartMail with your own domain, we need to verify that it is really yours. You can verify the domain ownership by adding a DNS TXT-record in your domains' DNS settings with a token that we supply. You have to configure this in the management console of your domain host, not in the StartMail Business menu.
What is DNS?
For more information about what exactly DNS is, please refer to the DNS article on Wikipedia.
Every domain host can use a slightly varying way to manage DNS settings, so we can only provide general information about how to set it up. Ask for assistance at your host if you do not know how to manage your DNS settings.
Adding the validation TXT record
3. Purchase Seats
In order to use StartMail as your email host, you will have to purchase one Seat for every email address on your domain. In order to purchase Seats, please go to Business > Accounts in your Setup account menu, and click the Buy more Seats button for as many Seats as you need accounts.
4. Activate Seats and create Staff Accounts
The next step is to activate those Seats and fill them with Staff Accounts. The Admin is responsible for creating the Staff Account’s passwords. They will be able to change their password. If a Staff Account user lost their password, you can reset a Staff Account’s password using the Master Key.
5. DNS record setup for StartMail
After these accounts have been created, they are ready to receive email that is being sent to them. You’re almost done!
Every domain host can use a slightly varying way to manage DNS records, so we can only provide general information about how to set it up. Ask for assistance at your host if you do not know how to manage your DNS settings.
To receive and send mail using StartMail you'll have to add or replace three additional records. Again, if you have configured all your settings correctly, they will turn green. If we found any incorrect information we display why the settings are incorrect and what we’ve found in the DNS records.
• Some DNS services provide special Record Types for SPF and DKIM. As those are not recognised by all servers, those should not be used.
• If you also send mail via other systems or service providers on the same domain, please contact email@example.com.
Setting up the DNS Records
a. Log in to your domain management panel from your host.
b. Locate the DNS settings page
c. Update all the MX records to match the following list, delete or create new entries as needed:
d. If there are any SPF records (type SPF or type TXT starting with v=spf1) remove them. Once done, add a TXT record with these values:
Do NOT use an SPF record, which is no longer used. It has to be a TXT record.
e. If there is a DKIM record (one having _domainkey in its name), remove it. Once done, add a CNAME record with these values:
Note: if you want to register a subdomain, in the NAME field after dkim._domainkey, add your subdomain preceded by a period, e.g. for secure.domain.com, enter “dkim._domainkey.secure”, without the quotation marks.
f. Save your changes
The value at NAME has to be your domain, including the extension, followed by a period. If you want to register a subdomain, like me.mydomain.com, enter the full subdomain and end with a period: “me.mydomain.com.” However, depending on your domain hosting provider the NAME value might be different. If validation does not work with the name displayed above, try again without the period at the end. Other setup configurations could be required by your host. If this all fails, please contact your hosting provider. It might take up to 72 hours for the changes to propagate to all mail servers across the Internet. In the meantime emails could either be delivered to your old email provider or to your new StartMail email account(s). Usually the downtime is much shorter.
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