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Setup Guide for Business Accounts
Last modified on 23 November 2017 03:29 PM

A number of steps have to be taken to be able to receive emails of your domain on StartMail. Please stick to the procedure provided in this document. Below you can find a diagram outlining the necessary steps to setup a Business Account. 

Business account setup flowchart

 

1. Register a Setup Account.

  1. Navigate to https://startmail.com and click on Signup.



  2. Select Start my Business Account.



  3. Follow the instructions and the account will have been created.

2. Validate your domain.

Before you can use StartMail with your own domain, we need to verify that it is really yours. You can verify the domain ownership by adding a DNS TXT-record in your domains' DNS settings with a token that we supply. You have to configure this in the management console of your domain host, not in the StartMail Business menu.

What is DNS?

For more information about what exactly DNS  is, please refer to the DNS article on Wikipedia.

Every domain host can use a slightly varying way to manage DNS settings, so we can only provide general information about how to set it up. Ask for assistance at your host if you do not know how to manage your DNS settings.
If you are setting up a subdomain, please consult [subdomain setup page]

Adding the validation TXT record

  1. Go to menu Business, submenu Domains, and click “Add domain”.





  2. Click the Add domain button.



  3. Enter the domain name you want to use, for instance “yourdomain.com”.



  4. Now click “Verify domain”.



  5. You will be shown a verification value that you’ll need to enter into your DNS settings.



  6. Log in to your domain management panel at your host > Locate the DNS settings page > add a TXT record with the content shown in the box below (you should leave existing records in place). Enter the verification value you received at step 5, and save your changes.

    Note: The value at NAME has to be your domain, including the extension, followed by a period. If you want to register a subdomain, like me.mydomain.com, enter the full subdomain and end with a period: “me.mydomain.com.” However, depending on your domain hosting provider the NAME value might be different. If validation does not work with the name displayed above, try again without the period at the end. Other setup configurations could be required by your host. If this all fails, please contact your hosting provider.

    Depending on your host, it can take some time before StartMail can access this TXT record.
  7. Please go back to your StartMail Business menu > submenu Domains > click the Verify button.

    Typically the verification can take place within minutes. However, in some cases it can take up to a couple of days before the changes are propagated and discoverable by our services. If you have configured all your settings correctly, they will turn green. If we found any incorrect information we display why the settings are incorrect and what we’ve found in the DNS records. If you think you have set up your TXT records correctly, but are still unable to verify the domain after three days, please contact support@startmail.com.

3. Purchase Seats

In order to use StartMail as your email host, you will have to purchase one Seat for every email address on your domain. In order to purchase Seats, please go to Business > Accounts in your Setup account menu, and click the Buy more Seats button for as many Seats as you need accounts.

4. Activate Seats and create Staff Accounts

The next step is to activate those Seats and fill them with Staff Accounts. The Admin is responsible for creating the Staff Account’s passwords. They will be able to change their password. If a Staff Account user lost their password, you can reset a Staff Account’s password using the Master Key.

5. DNS record setup for StartMail

After these accounts have been created, they are ready to receive email that is being sent to them. You’re almost done!
The internet still needs to be made aware of the fact that emails to your domain will have to be delivered to our infrastructure.
You need to update the Domain Name Service (DNS) records of your domain in order to use StartMail. You have to configure this in the management console of your domain host, not in the StartMail Business menu.

Every domain host can use a slightly varying way to manage DNS records, so we can only provide general information about how to set it up. Ask for assistance at your host if you do not know how to manage your DNS settings.

To receive and send mail using StartMail you'll have to add or replace three additional records. Again, if you have configured all your settings correctly, they will turn green. If we found any incorrect information we display why the settings are incorrect and what we’ve found in the DNS records.

  • MX records specify where the incoming mail gets delivered to. To receive your mail at StartMail, you need to specify our servers here. It is important to correctly configure the priority to make sure that your email can be delivered to you reliably.
  • SPF records identify which mail servers are permitted to send email on behalf of your domain. The purpose of an SPF record is to catch spammers sending messages with forged From addresses at your domain. Recipients can refer to the SPF record to determine whether a message purporting to be from your domain comes from an authorized mail server.
  • DKIM records allow recipient servers to verify that the message really comes from your domain and hasn't been changed along the way.

IMPORTANT!

• Some DNS services provide special Record Types for SPF and DKIM. As those are not recognised by all servers, those should not be used.

• If you also send mail via other systems or service providers on the same domain, please contact support@startmail.com.

Setting up the DNS Records

a. Log in to your domain management panel from your host.

b. Locate the DNS settings page

c. Update all the MX records to match the following list, delete or create new entries as needed:

Record Type Name Value Priority TTL
MX yourdomain.com. mx1.smtp.startmail.com 10 600
MX yourdomain.com. mx2.smtp.startmail.com 10 600
MX yourdomain.com. smx-5c0.smtp.startmail.com 20 600

d. If there are any SPF records (type SPF or type TXT starting with v=spf1) remove them. Once done, add a TXT record with these values:

Record Type Name Value TTL
TXT yourdomain.com. v=spf1 include:spf.startmail.com ~all 600

Do NOT use an SPF record, which is no longer used. It has to be a TXT record.

e. If there is a DKIM record (one having _domainkey in its name), remove it. Once done, add a CNAME record with these values:

Record Type Name Value TTL
CNAME dkim._domainkey hosted.dkim.startmail.com 600

Note: if you want to register a subdomain, in the NAME field after dkim._domainkey, add your subdomain preceded by a period, e.g. for secure.domain.com, enter “dkim._domainkey.secure”, without the quotation marks.

f. Save your changes

The value at NAME has to be your domain, including the extension, followed by a period. If you want to register a subdomain, like me.mydomain.com, enter the full subdomain and end with a period: “me.mydomain.com.” However, depending on your domain hosting provider the NAME value might be different. If validation does not work with the name displayed above, try again without the period at the end. Other setup configurations could be required by your host. If this all fails, please contact your hosting provider. It might take up to 72 hours for the changes to propagate to all mail servers across the Internet. In the meantime emails could either be delivered to your old email provider or to your new StartMail email account(s). Usually the downtime is much shorter.

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