Setup Guide for Business Accounts
Last modified on 21 February 2020 10:27 AM
A number of steps have to be taken to be able to receive emails for your domain on StartMail. Please stick to the procedure provided in this document. Below you can find a diagram outlining the necessary steps to setup a Business Account.
1. Register a Setup Account.
2. Validate your domain.
Before you can use StartMail with your own domain, we need to verify that it really is yours. You can verify domain ownership by adding a DNS TXT-record in your domain's DNS settings with a token that we supply. You will have to configure this in the management console of your domain host, not in the StartMail Business menu.
What is DNS?
DNS stands for Domain Name System.You can find more information about DNS and how exactly it works in this Wikipedia article.
Every domain host can use a slightly varying way to manage DNS settings, so we can only provide general information about how to set it up. Ask for assistance from your domain host if you do not know how to manage your DNS settings.
Adding the validation TXT record
3. Purchase Seats
In order to use StartMail as your email host, you will have to purchase one Seat for every email address on your domain. In order to purchase Seats, please go to Business > Accounts in your Setup account menu, and click the Buy more Seats button for as many Seats as you need accounts.
4. Activate Seats and create Staff Accounts
The next step is to activate those Seats and fill them with Staff Accounts. The Admin is responsible for creating the Staff Account’s passwords. They will be able to change their password. If a Staff Account user lost their password, you can reset a Staff Account’s password using the Master Key.
5. DNS record setup for StartMail
After these accounts have been created, they are ready to receive email that is being sent to them. You’re almost done!
Every domain host can use a slightly varying way to manage DNS records, so we can only provide general information about how to set it up. Ask for assistance from your host if you do not know how to manage your DNS settings.
To receive and send mail using StartMail you'll have to add or replace three additional records. Again, if you have configured all your settings correctly, they will turn green. If we found any incorrect information we will display why the settings are incorrect and what we’ve found in the DNS records.
• Some DNS services provide special Record Types for SPF. As this record type is not recognised by all servers, it should not be used.
• If you also send mail via other systems or service providers on the same domain, please contact email@example.com.
Setting up the DNS Records
a. Log in to your domain management panel from your host.
b. Locate the DNS settings page
c. Update all the MX records to match the following list, delete or create new entries as needed:
d. If there are any SPF records (type SPF or type TXT starting with v=spf1) remove them. Once done, add a TXT record with these values (Do NOT use an SPF record which is no longer used. It has to be a TXT record.):
e. Save your changes
The value under NAME has to be your domain, including the extension, followed by a period. If you want to register a subdomain, like me.mydomain.com, enter the full subdomain and end with a period: “me.mydomain.com.”
For more detailed instructions, please consult this article.
However, depending on your domain hosting provider the NAME value might be different. If validation does not work with the name displayed above, try again without the period at the end. Other setup configurations could be required by your host. If this fails, please contact your hosting provider. It might take up to 72 hours for the changes to propagate to all mail servers across the Internet. In the mean time emails could either be delivered to your old email provider or to your new StartMail email account(s). Usually the downtime is much shorter.
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