Browse by Topic: Business Accounts
What is a Setup Account?
Last modified on 13 March 2017 08:21 AM

A Setup Account is the initial account from which your domain setup needs to take place. When signing up for a StartMail Business Account, a Setup Account is immediately created. Upon creation of your Business Account, you will be directed to your Setup Account. It is by default an Admin Account. A Setup Account can be used by the business administrator to set up your business domain, purchase Seats, create Staff Accounts, and manage your Business Account.

A Setup Account has 1 GB of storage and can only send out email to support@startmail.com. Email can be received on your Setup Account as normal. With a Setup Account, it is not possible to create IMAP connections.

Setup Accounts are valid for 90 days after creation. When Business Seats are added, they are active until the last Business Seat expires. If a Staff Account is created, the Setup Account is active until the Staff Account is permanently deleted. This happens 6 months after the Staff Account expires.

Potentially, we will need to get in touch with the administrator of your Business Subscription. We therefore recommend configuring an email alert to another email address in order to be notified of incoming messages.

For more information about configuring a notification email address, please read this Support Center article. 

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