Browse by Topic: General Troubleshooting
Create a filter for Spam
Last modified on 10 April 2018 09:13 PM

Here at StartMail, we take the prevention and management of Spam very seriously. This is why we use advanced methods to prevent Spam from entering your Inbox. To learn more about our anti-spam technology please read this Support Center article.

With that said, it does take some time for our Spam Filter to recognize your preferences. This can sometimes result in Spam ending up in your Inbox after you have already marked an email as Spam. If you are receiving multiple unwanted emails from the same sender, you may find it useful to create a mail filter which will send these problematic emails directly to a selected folder. We recommend creating a separate folder and name it "Mark as spam". To learn how to create a folder, please visit this article from our Support Center.

Note: Creating a filter and redirecting emails to it, even if the folder is labeled "Spam", will not train StartMail's spam detection for that particular email. We recommend marking emails as spam after redirecting them, so that you get the practical benefit of using a spam filter as well as train StartMail to automatically identify these and similar emails as junk. Doing so will improve Startmail's automatic spam detection for your account and reduce the need for manually-created filters.

To have spam emails directly go to your "Mark as spam" folder, please perform the following steps:

1. From a Web browser, log into your StartMail account.
2. Click the Manage Filters link at the bottom of the left column in your Inbox


3. Click the New Filter button
4. Enter the Spammer's email address in the first field titled Match a Keyword
5. In the Where to Search field, choose From from the dropdown menu
6. In the Move to folder field, select the ("Mark as spam") folder where you would like emails from this sender to go.
7. Click the green Create new filter button.

We also recommend reading this Support Center article about preventing Spam.

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