How to set up two-factor authentication (2FA)
Last modified on 20 February 2020 03:20 PM
Two-factor authentication or 2FA adds an additional layer of authentication when you log into your StartMail Account. Two factor authentication secures your account by requiring something you know (your password) with something you have (a code generated by an app on your phone/device).
Next, a pop-up will be shown in which you need to enter your account password.
After confirming your password, you’ll be shown a QR code, which needs to be scanned with the authenticator app on your phone/device. After scanning the QR code, your app will generate a TOTP code which will need to be entered to complete the 2FA setup.
Click Activate and you will see your 2FA deactivation code. 2FA has now been enabled for your account. Store this 2FA deactivation code safely, as it is needed in case you lose the device on which you have installed the authenticator app.
Your Settings > Account menu will now look like this:
When you are logged into webmail, you can always review your deactivation code by clicking on “View 2FA deactivation code”.
Logging in with 2FA enabled
Note: Authentication apps store and display both the service (StartMail) and your username. Most apps allow you to change the way it is displayed. Changing it, will make it more difficult to find you. Moreover, when you set up 2FA for the second time and with the same authentication app, most will overwrite the original record, provided it has the same service and username information. As a result, you could end up with more than one record for the same account (of which only one will be valid), this may lead to confusion.
Note: Enabling 2FA will require you to use your authentication app every time you log into webmail. If you are in an environment where the IP changes often, you may want to turn off the “Restrict Session Origin" setting, because it logs you out everytime your IP changes. Please click here for more information on how to turn off the "Restrict Session Origin" setting.
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