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How to set up your StartMail account in Microsoft Outlook 2016
Last modified on 07 June 2018 03:07 AM

STOP!

These are instructions for Microsoft Outlook 2016. Click here for Microsoft Outlook 2010, for Microsoft Outlook 2013 , or for Windows Mail instructions.

Before you can add your StartMail account to your email client, you first must enable IMAP access in the StartMail settings.
Follow this link to enable IMAP access in StartMail before returning to the steps below.

Below you will find instructions to add Outlook 2016 to Windows 10, and to Mac. Please follow the instructions for your specific Operating System.

OUTLOOK 2016 FOR WINDOWS 10

  1. Open Outlook 2016 in Windows 10, and open the File tab.



  2. Click the + Add Account button.



  3. Fill out your StartMail Email address, select Advanced options, and check the Let me set up my account manually box. Click Connect when you're done.



  4. Select IMAP as your account type.



  5. Fill out the following fields from the "Add device password" popup you have generated previously in StartMail.
    Incoming mail
    - Server: IMAP "Server hostname"
    - Port: IMAP "Port"
    - Encryption method: IMAP "SSL" info 
    Outgoing mail
    - Server: SMTP "Server hostname"
    - Port: SMTP "Port"
    - Encryption method: SMTP "SSL" info

    Click the Connect button when you're done.




  6. Fill out the following fields from the "Add device password" popup you have generated previously in StartMail:
    - Server: fill out the IMAP Server Hostname (this may already be filled out)
    - User Name: your StartMail email address (this may already be filled out)
    - Password: use the password shown in the "Add device password" (and not your password to sign in to your StartMail account)

    - Check the Save this password in your password list box.
    Click OK when you're done.




  7. Click the OK button.


     

OUTLOOK 2016 FOR MAC

 

  1. Open Microsoft Outlook and click Tools > Accounts. This will open the "Accounts" popup.




  2. If you already have an email account set up in Outlook, you can click on the + button at the bottom left, and add a New Account. If you don't have any email accounts you will see the Add Email Account button. This will open the "Set up your email" popup.



  3. Please enter your StartMail email address, and click Continue.



  4. In the new popup, please select Not Exchange? at the top right corner.




  5. Select IMAP/POP to be able to add the StartMail IMAP connection. 



  6. Please add the information from the "Add device password" popup.
    - Type: select IMAP
    - Email Address: enter your StartMail email address
    - Username: enter your StartMail email address again
    - Password: use your password generated in the "Add device password" (and not the password you use to sign in to your StartMail account)
    - Incoming Server: the IMAP "Server hostname" from the "Add device password" popup
    - Port: the IMAP "Port" from the "Add device password" popup
    - Check the Use SSL to connect (recommended) box
    - Outgoing Server: the SMTP "Server hostname" from the "Add device password" popup
    - Port: the SMTP "Port" from the "Add device password" popup
    - Check the Use SSL to connect (recommended) box

    Click Add Account when you're done.



  7. Your IMAP connection for Microsoft Outlook 2016 has now been set up. Click Done to finish the process.



NOTES:
- If you have been unsuccessful, take a moment to recheck all the information you entered, especially information found in the "Add device password" popup that was generated when you first enabled IMAP access.
- Follow this link for some common troubleshooting tips for setting up StartMail with your email client.
- Previously, users with IMAP connections had a two letter prefix in the "Server hostname" fields. While those configurations will work, the two-letter prefix is no longer needed.

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