Password Protected Messages Intro (formerly Question and Answer - Q&A)
Last modified on 25 November 2019 12:12 PM

Password-Protected Messages (PPMs) are an easy way to securely communicate with people who don't have a StartMail account or a PGP key. Follow these steps to use PPMs:

  1. Compose an email and click Encrypt

  2. Click Send encrypted

  3. Fill out Encrypt with a password form and click Send encrypted

  4. If the recipient does not have a PGP key, the "Encrypt with a Password" window will appear. Enter a password that the recipient will need to enter to see the encrypted email, a short message that will be used on the notification email (not the encrypted message) and the language.

A notification email will be sent to the recipient(s) with your personal message and a URL to access the email on the StartMail servers. They will be able to read your email once they enter the password you have set. We recommend sending this password through another method besides email.

Recipients can access your message for 28 days.

Note: Q&A messages sent from our classic interface ( will link to our classic interface, and PPMs sent from our new interface ( will link to our new interface. Thus, clicking on the "View message" link will take the recipient to our new interface.

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