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How to mark a message as spam (New)
Last modified on 12 November 2019 10:56 AM

Although our Spam filter is state-of-the-art, it is unique to each user’s email experience and therefore may take more time to work. Over time StartMail’s anti-spam feature will be "trained" to identify spam delivered to your inbox, based on the email that you identify as spam, and will automatically move it to your spam folder.

To mark one or multiple messages as spam, please follow these steps:

 

  1. Select the message(s) you would like to mark as spam and click on Spam.

    Step 1 in marking a message as spam

  2. A notification will appear at the bottom of your screen.

    Step 2 in marking a message as spam

  3. The messages that were selected have now been moved to Spam.

    Step 3 in marking a message as spam


Whether or not an email is officially marked as spam can be seen in the source code of the email. To see the header click on the 3 dots on top of the email content and click on "View source".

You will see a Spam score under X-Spam-Status: such as 3.5, required = 5.0. It may take several clicks for the system to finally put these emails in your Spam folder, and you will no longer have to do this manually.

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