How to set up two-factor authentication (2FA) (New)
Last modified on 02 January 2020 03:13 PM

Two-factor authentication (also known as 2FA) adds an additional layer of authentication when you log into your StartMail account. Two-factor authentication secures your account by requiring something you know (your StartMail password) with something you have (a code generated by an app on your phone/device). In order to set up 2FA for your StartMail account, you will need an authenticator app on your mobile device that supports the Time-based One-Time Password (TOTP) algorithm.

To set up 2FA for your StartMail account, go through the following steps:

 

  1. In your StartMail inbox, click on Settings

    Step 1 in how to enable 2FA for your StartMail account

  2. Under Two-factor authentication, click on Enable

    Step 2 in how to enable 2FA for your StartMail account

  3. Enter your password and click on Confirm

    Step 3 in how to enable 2FA for your StartMail account

  4. Scan the QR-code using an authenticator app of your choice, enter the authentication code returned by the app, and click on Activate

    Step 4 in how to enable 2FA for your StartMail account

  5. A notification will appear at the bottom of your screen.

    Step 5 in how to enable 2FA for your StartMail account

    IMPORTANT: You will be shown your 2FA deactivation code. Make sure to store this 2FA deactivation code safely, as it is needed in case you lose access to the authentication code from your authenticator app. If you lose access to both your authentication code and your 2FA deactivation code, you will not be able to access your StartMail account!

    Step 5 in how to enable 2FA for your StartMail account

Notes:

  • Be careful with reinstalling your authenticator app, as that could reset its settings and thus resulting in you losing access to your authentication code.
  • To learn how you can deactivate 2FA from your StartMail account, go here.
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