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We're sorry to see you go. If there's something we could be doing better, or an issue with your account that hasn't been resolved, then please contact us at support@startmail.com [1] and let us see if we can help. Please note: Terminating your accou...
If your account has two-factor authentication enabled and you are stuck after entering your username and password correctly, you need to enter your Time-based One-Time Password (TOTP), generated by your authentication app, or your 2FA deactivation code...
StartMail is fully accessible via the Tor (The Onion Router) Network. For more information on Tor, please visit: https://www.torproject.org/ [1] At StartMail, we feel sympathetic towards the Tor project. Tor fulfills an important role in keeping ...
StartMail has a zero-tolerance policy regarding spam, junk or any other form of unsolicited emails. In order to prevent abuse of our service, we implemented a limit to the number of emails that can be sent within a certain timeframe. If you exceed the ...
The Thunderbird email client, using the Enigmail plugin, may fail to decrypt and open emails with attachments above 20mb or so in size. Typically, the email fails to open, and errors along the lines of "Decryption incomplete; click Key icon" and "Error...
To restore an item from the trash, click TRASH on the left-hand menu and then drag your email to the desired folder on the left. NOTES: - Please visit this [1] article, for more information on time delay after deletion. Links: ------ [1] https://su...
Everyone occasionally has trouble reaching web sites using their browser. This can be due to a variety of factors - lack of connectivity, installed browser extensions, web browser and operating system not being up to date, to name a few. If you're havi...
The steps below outline what happens when a Personal Account is not renewed for an additional year of service, or when a Public Beta Account is not upgraded to a Paid Personal Account. In general, users have limited access to their inbox for one month ...
If you are being logged out of a session automatically without you specifically choosing to do so, you may either be logged out automatically because of a time period you have selected on the Account Settings page, or your VPN or TOR browser may cause ...