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A CAPTCHA is a test used to tell the difference between computer programs and legitimate users. It is one of the vital instruments we have in place to prevent anyone brute forcing (trying different passwords many, many times). There are three ways y...
Your StartMail account password does not expire. You may wish to change your account password periodically. To change your StartMail account password, follow these steps: * From a Web browser, log in to your StartMail account at https://startma...
Thank you for your interest in creating a StartMail Personal Account! For more information about Personal Account features and pricing, please click here [1] for details. Your StartMail Personal email address will contain the StartMail.com domain, e...
Congratulations on receiving your Advance Reservation to purchase a StartMail Personal account. To create your account, follow these steps: 1. Open the Advance Reservation email you received (subject: "Your StartMail account is ready to activate"), ...
There are two ways to deactivate two-factor authentication. (1) At the Settings>Account menu and (2) during login. 1. At the SETTINGS > ACCOUNT menu [https://www.startmail.com/settings/account], you can disable two-factor authentication by clicking...
Two-factor authentication or 2FA adds an additional layer of authentication when you log into your StartMail Account. Two factor authentication secures your account by requiring something you know (your password) with something you have (a code generat...
If your account has two-factor authentication enabled and you are stuck after entering your username and password correctly, you need to enter your Time-based One-Time Password (TOTP), generated by your authentication app, or your 2FA deactivation code...
To log out, simply click the LOG OUT link in the upper right-hand corner of the screen. To view a video about the importance of logging out of StartMail, click this [1] link. If you forget to log out, you will automatically be logged out when you e...
If you have provided an order confirmation e-mail address during your purchase, we have sent you an order confirmation email. The order confirmation email has the subject line "Thank you for your StartMail purchase". If you have received the order conf...
Choosing a strong password - resistant to guessing and brute-force hacks - is an important component of email security. StartMail will also assess your password's strength for you, and for the sake of your security, passwords deemed "too weak" will not...
In the event you lose your StartMail password, StartMail currently offers two methods of password recovery. You can either set up a Recovery Email Address, or generate a Recovery Code. This Support Center article will provide more information on how ...
This support article refers to the DNS settings of the subdomain, at least one layer lower than the domain you have registered at your domain host. Subdomains need different domain host instructions than regular root domains. A subdomain is a domain t...
A Paysafecard is an online prepaid payment method, that can be used to purchase a StartMail account anonymously. Paysafecards can be purchased at various selling points, as indicated on their website [1]. Please note the following restrictions when...
If you are being logged out of a session automatically without your specifically choosing to do so, you may either be logged out automatically because of a time period you have selected on the Account Settings page, or your VPN or TOR browser may cause...
StartMail will occasionally show you a reminder to confirm or set a recovery email address when you log in to your StartMail account through the Web. We do this to confirm that: * You have set a recovery email address * The recovery email address...