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I forgot my password - now what?

At StartMail, we highly value the security of your account. Our security features prevent any staff member from accessing your password and this provides an added safeguard against unauthorized access to your email.

While this policy improves the security of StartMail, the consequence is that we cannot recover or reset your password if you ever lose it unless you have a verified recovery email address or recovery code you can access.

There are two methods you can use to recover your StartMail account, either through a verified recovery email address, or through a one-time recovery code. We will cover both methods in this Help Center article.

How to recover your StartMail account through a recovery email address

  1. Navigate to https://mail.startmail.com/login and click on Forgot your password?

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  2. Click on Recovery email.

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  3. Enter your StartMail email address, complete the hCaptcha, and click on Send reset link.

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  4. A confirmation will be displayed. For security reasons, we have stored your recovery key in an encrypted format which requires the keys of two StartMail designated staff members to decrypt. As a result, it may take up to 6 hours to approve and release your recovery request before you will receive the password reset email.

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  5. Click on the password reset link in the email that was sent to your recovery email address. Enter a new password, complete the hCaptcha, and click on Set new password.

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  6. A new one-time recovery code will be displayed. Make sure you securely store this code, and do not share it with anyone. You can return to the login page where you can log in to your StartMail account using your new password by clicking on Back to login.

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How to recover your StartMail account through a one-time recovery code

  1. Navigate to https://mail.startmail.com and click on Forgot your password?

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  2. Click on Recovery code.

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  3. Enter your StartMail email address, your one-time recovery code, your new password, complete the hCaptcha, and click on Set new password.

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  4. A new one-time recovery code will be displayed. Make sure you securely store this code, and do not share it with anyone. You can return to the login page where you can log in to your StartMail account using your new password by clicking on Back to login.

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