At StartMail, we highly value the security of your account.
Our security features prevent any staff member from accessing your account or its password, and this provides an added safeguard against unauthorized access to your email.
While this policy improves the security of StartMail, the consequence is that we cannot recover or reset your password if you ever lose it unless you have a recovery method set in place beforehand and that you have access to.
There are two methods you can use to recover your StartMail account: through a verified recovery email address or through a one-time recovery code. We will cover both methods in this Help Center article.
- How to recover your StartMail account through a recovery email address
- How to recover your StartMail account through a one-time recovery code
How to recover your StartMail account through a recovery email address
- Navigate to https://mail.startmail.com/login and click on Forgot your password?
- Click on Recovery email.
- Enter your StartMail email address, complete the hCaptcha, and click on Send reset link.
- A confirmation will be displayed. For security reasons, we have stored your recovery key in an encrypted format which requires the keys of two StartMail designated staff members to decrypt. As a result, it may take up to 6 hours to approve and release your recovery request before you will receive the password reset email (note that this number of hours (6) is a correct update to the hours listed in the screenshot below).
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- When you receive the email to your recovery address with the password reset link, click on the link. Then, enter a new password, complete the hCaptcha, and click on Set new password.
- If you have also enabled a recovery code in your settings, a new recovery code will be displayed now. Make sure you securely store this code, and do not share it with anyone. You can return to the login page where you can log into your StartMail account using your new password by clicking on Back to login.
How to recover your StartMail account through a one-time recovery code
- Navigate to https://mail.startmail.com and click on Forgot your password?
- Click on Recovery code.
- Enter your StartMail email address, your one-time recovery code, your new password, complete the hCaptcha, and click on Set new password.
- A new one-time recovery code will be displayed. Make sure you securely store this code, and do not share it with anyone. You can return to the login page where you can log in to your StartMail account using your new password by clicking on Back to login.