Recovery email address

Your recovery email address is used to send a password recovery email in case you lose the password of your StartMail account.

• How to change your recovery email address
• Why do I sometimes see a recovery email address screen?

How to change your recovery email address

1. Click on Settings.
   
   
   
   
2. Click on Change recovery email address.
   
   
   
   
3. Enter your new recovery email address, your StartMail account password, and click on Submit.
   
   
   
   
4. A verification email will be sent to the email address you entered.
   
   
   
   
5. Click on the link inside the email that was sent to your new recovery email address. Enter the password of your StartMail account and click on Confirm.
   
   
   
   
6. You have successfully changed the recovery email address of your StartMail account.
   
   
   
   

Why do I sometimes see a recovery email address screen?

We will occasionally show you a reminder to confirm or set a recovery email address when you log in to your account. We do this to confirm that:

• You have set a recovery email address.
• The recovery email address is still accurate.

We show this to remind you of your recovery email address or recovery code and help keep it up-to-date. While we understand that this might be annoying, there is no way you can recover your StartMail account if you do not have a verified recovery email address or recovery code that you can access.