Spam

StartMail uses state-of-the-art methods to keep unwanted junk/spam email from clogging your Inbox. Over time our Bayesian filtering technology learns your preferences to determine what is and is not spam. Along with the standard algorithms, we use metadata to obtain real-life examples of what users do and do not consider spam. We choose to store this information in a user's personal User Vault, instead of using it generally to enhance the overall effectiveness of our spam filter.

To protect your privacy, we do not combine the spam learning algorithm mechanism among all users. So, it may take longer for the spam filter to learn the desired filtering algorithm for an individual StartMail user than it would for a spam filter of an email service that reads, runs through, and analyzes all its users' behavior concerning spam.

Whether or not an email is officially marked as spam by our system is displayed in the email header.

• Tips to prevent receiving spam
• Mark messages as spam
• Mark message as not spam
• Delete all messages in Spam folder

Tips to prevent receiving spam

1. Always avoid using your real email address when signing up for online accounts, and use a StartMail alias instead. If your alias is being spammed, simply delete or turn off the alias in order to stop the spam from reaching your inbox. Please visit this article for more information on creating aliases.
   
   
2. Avoid exposing your main email address on public websites or social media, or in documents that are freely accessible on the Web.
   
   
3. Unsubscribe from unwanted newsletters, etc. Legally, all unsolicited emails are required to have an unsubscribe option (usually at the bottom of the email), but illegal spammers will probably not abide by the law. Legitimate unsubscribe links will already know your email address so you won’t need to fill it out. If an unsubscribe link asks for your email address, do not type it in, as this may cause the spammer to send you even more Spam.
   
   
4. For your protection, NEVER open an email from unknown senders, suspicious sources, or when you are not expecting to receive an email attachment.
   
   
5. In the email header, you may also see a link under List-Unsubscribe which may contain an email address for unsubscribing.
   
   
6. You may be able to report the spammer to abuse@thespammersdomain, but if the spammer owns the domain, this will not help.

Mark message as spam

• Select the message(s) that you want to mark as Spam and click on the circle with a line icon.
  
  

Mark message as not spam

• Make sure you're in your Spam folder. Select the message(s) you want to mark as not spam and click on the thumbs up icon
  
  
  
  

Delete all messages in Spam folder

1. Go to your Spam folder to select either Delete All messages or to select individual emails.
2. To Delete All emails, click the blue Delete All button (with trash folder icon). All email check boxes will be highlighted in blue with a white check mark.
3. To delete individual emails, click on the check box by the individual email and select the Trash icon in the white bar.
   
   
   
   
4. Emails are now deleted from your Spam folder and moved into your Trash folder.
   
   
   
   
5.  To delete all items in your Trash folder, click on the blue Delete All button. To delete only selected emails, click on the check box next to the email and click on the trash can icon in the white bar.
   
   
   
   
6. As a final warning/reminder, you'll see the message below. Once you click the red Delete Messages button, there is no way to retrieve your deleted emails.