- If you contact our support team by using the contact form at the top of this page / our support site, it is protected against bot and automated entries by the reCaptcha project from Google (through our partner Zendesk).
- If you go to the payment portal (click on Settings, then Manage my subscription), which is provided by our payment partner Chargebee, this form is protected as well against bots by reCaptcha project from Google. This is also shown as such in the interface.
- To validate your payment for European VAT regulations, our payment provider checks if the payment is initiated from the billing country you've entered. This uses the Maps API from Google.
If you use content blocker extensions in your browser, or if have strict browser settings configured, it's possible that some parts of the payment interface may not work. We advise you to mark the startmail.com website as safe, or temporarily disable the extension, to be able to proceed with your payment. Please note that we use a specific billing alias that is disconnected from your own account name. So our payment integrator Chargebee only knows your account by an alias email address and not by your actual account name.