This article describes how to transfer the ownership of a subscription. The group manager transfers the management of the accounts to another account; the owner of the selected account becomes the new group manager.
The ability to transfer the subscription to another account holder within a group subscription is only available in the group manager's account.
When transferring ownership, please note the following:
- Payment details will no longer be accessible from the previous owner's account. They can be deleted in 'Settings' > 'Subscription' > 'Manage payment sources' > 'Payment methods' > 'Remove payment method' before transferring ownership.
- The new recovery address must be entered and confirmed. 'Settings' >'Account settings' > 'Account recovery methods'
- Domain alias management will be transferred to the new subscription owner. 'Aliases' > 'Domain aliases'
- "Delivered to:" Domain aliases will be retained
- Personal aliases (use.startmail.com, either custom or burner) will remain associated with the accounts where they were created. 'Aliases' > 'Personal aliases' in account they had been created
- Custom domain catch-all will be delivered to the new subscription owner if enabled.
To transfer a subscription to a different group account
- As the current group manager, click Settings > Subscription > Transfer ownership.
- Enter the group subscription address of the new owner account. Also enter your account password. Click Transfer ownership.
- When the transfer is complete, you will be logged out of your account as the original group manager and the settings will take effect.